Privacy Policy

<p>At FreshChoice Roslyn we respect our customers&#39; right to the privacy of their personal information. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.</p> <h2>How is my personal information kept safe?</h2> <p>All credit card and other data is encrypted between your computer and the store, using&nbsp;256 bit encryption. Card details are never stored in, or even enter, our servers.</p> <h2>What personal information do we collect and store?</h2> <p>So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are home delivery of groceries, subscription to our mailing list, or in-store competitions. Privacy law requires us to collect personal information about you only if it is reasonable and practical to do so.</p> <p>FreshChoice Roslyn takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy personal information when it is no longer required. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.</p> <h2>How is your personal information used?</h2> <p>The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.</p> <p>We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services if you have subscribed to our mailing list, or to contact you again if you have used our services previously, to see if we can again provide those services to you (for example we may mail out our Christmas Order Forms to previous Christmas Order customers). We do not send information to you other than for the main purpose for which we have collected your personal details.</p> <p>We do not provide your details to other organisations for any purpose.</p> <h2>Access to your personal information</h2> <p>We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).</p> <p>If you require access to your personal information, please e-mail us at <a href=""></a>.</p> <p>If you need to update your information (eg. if you change your address), please email us at <a href=""></a> so we can make the change.</p> <h2>More information</h2> <p>More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at <a href="" rel="nofollow" target="_blank"></a>.</p>

Please note the below Covid-19 updates,

Our lockdown measures are in place to help keep our customers and team safe. This includes physical distancing, extra cleaning, limiting customer numbers, and contactless deliveries.

Due to our limited delivery and pickup slots, please shop in-store if you are able to do so. This will help us prioritise online orders for those most in need in our communities.

We encourage you to allow substitutes on your online orders, to assist us to provide you with as much of your order as possible.

We apologise if you are unable to get your usual delivery slot, we'll continue to provide more online shopping windows as soon as we are able to.

Thanks for your ongoing patience and support.

Stay safe,
The team at FreshChoice